session terms, conditions and information

Session Terms & Conditions,
& Information

These terms and conditions apply to all 1:1 sessions, booking a 1:1 and engagement in sessions both imply full agreement to these terms and conditions. 

Please see below for terms and conditions for our online courses.

Handy Tips for your Sessions

Please do not feed your dog a full meal within 2 hours before our session, this will ensure he/she is hungry to work for treats/toys. For any session that will start or run over their normal feeding time, feed your dog half of that mean 2 hours before our session to ensure your dog is not too hungry.

If your dog is ill or received an injury on the run-up to the session, please let me know as it might be best to re-schedule. 

What to Prepare for your Session

  • Some really tasty treats for your session (e.g. small pieces of cooked chicken, ham or turkey etc.) Something your dog does not normally get and will love! Smelly, moist treats normally work best.

  • Toys - we can use these as rewards instead/as well as treats.

  • Equipment - any collars, harnesses, halti-collars, muzzles etc. that you use on your dog. We can run through what is best to use.

  • A bed/blanket for your dog nearby (for home visits) - it is great to have something for your dog to settle on if they wish.

  • Your dog's water bowl nearby/take water with you on our walk - when dogs learn they tend to drink more, having a familiar water bowl near them encourages them to drink.

Techniques & Handling

The training techniques used are designed to be kind, fair, force-free and non-aversive. Harsh handling, physical force and equipment designed to be aversive will not be used (including choke chains, check chains, prong collars, spray collars, anti-pull harnesses and e-collars).

 

Booking Process & Payment

Once your contact form has been received Karen will reply within 48 hours (please note The Outdoor Dog is closed Saturday and Sunday each week) with appointment suggestions. When you have confirmed these days/times suit, payment options will be emailed to you. Full payment is required within 48 hours of agreeing mutually suitable days/times to secure your appointment slots.

Throughout the winter months, evening sessions are available for Zoom calls only, due to lack of daylight. 

Please note all packaged expire after 3 months (i.e. zoom call, and all in-person sessions must be booked and undertaken within three months from package payment). Additional follow-up support can be provided for an additional fee.

 

Refund & Cancellations

Sessions cancelled two days or less before the arranged appointment will be subject to the full fee. Appointments cancelled with more than two days notice before the arranged appointment can be rescheduled or refunded.​ Please email Karen [karen@theoutdoordog.uk] to arrange this.

 

The Outdoor Dog retains the right to change and cancel a session(s). If a session has been cancelled by The Outdoor Dog the session can be rescheduled or refunded. 

 

To avoid any doubt - a cancellation is defined as any appointment which cannot be made at the time, date and location stated when originally booked.

COVID-19 Policy

If you need to self-isolate within 48 hours of your session, the session will be carried out over Zoom at the originally booked day/time for your session. If you then would like to work in person, you will be offered a half-price follow-up session (excluding travel expenses). 

If The Outdoor Dog cancels your appointment due to self-isolation your session will be rescheduled or you may request a full refund. 

 

Safety - for sessions at home

Please ensure you keep your dog(s) away from the front door/garden gate (contained in another room/your home) when I first arrive. Depending on the issue, you may be asked to take additional steps to ensure safety (and controlled observation of your dog's behaviour) during a behavioural 1:1 session.

 

In any case, if you have concerns about your dog's behaviour towards visitors, yourself or anyone present (including other pets), it is entirely your responsibility to take all necessary steps (e.g. muzzling your dog, keeping them on a lead, other pets in a different room etc.) It is vital that you take sensible safety precautions and then discuss how and when your dog should be introduced rather than taking risks. 

If your dog has ever bitten a person/another animal, you must report this before your behavioural 1:1 session. If any accidents or injury takes place during our session they must be reported to me at the time they occur. 

Safety - for sessions where we meet straight out on a dog walk

If possible, arrive for your session a few minutes early to let your dog have the opportunity to go to the toilet (especially if you have traveled for the session). If your dog is friendly towards people you can keep them out of your car when we meet, if you are unsure on how they will react towards meeting me, please keep them in the car and we can discuss how best to meet.

 

 

Directions & Parking - for sessions at the South Inch

The address for the South Inch Park is Shore Road, Perth, PH2 8BU.

Directions - Head along Shore Road and you will see an entrance for South Inch Car Park. The entrance has a barrier where you collect a ticket. You pay for parking at the end of your stay, with up to two hours costing £1.30 and up to three hours costing £2.10 - you can pay by card or cash. There are also toilet facilities at the car park (that are seasonal so not always open).  

 

 

Children

All family members are welcome to attend sessions. In behavioural sessions, due to the nature of discussions, it might not be appropriate for children to attend. It is your responsibility as parent/carer to determine whether or not it would be helpful/appropriate for children to attend. It is important that at least one adult can give their full attention to the discussion and training throughout. We accept no responsibility for children before, during and after sessions. 

 

Weather

In adverse weather conditions, The Outdoor Dog may cancel your session (even at short notice) if travel is unsafe. Safety is our number one priority. If this occurs, you will be phoned (we will give you as much notice as possible) and your session will be rearranged.

 

​Veterinary Care

If during or after the session, it is felt that a veterinary check (or further checks) are advisable, it will be your responsibility to ensure this is carried out.

Behavioural session package - a Vet referral is required for us to work together. From experience as a Veterinary Nurse and in line with good practice, this is a vital step to ensure your dog receives the very best care. Many medical conditions can contribute to behaviour issues, and may need to be taken into consideration when training.

I will get in touch with your Vet to - 

  • Request a referral form and full clinical history.

  • Keep your Vet up-to-date regarding your dog's progress.

  • Notify them once our sessions/packages have concluded. 

A Vet referral shouldn't cost anything, as it is a professional courtesy. Some Vets may feel it is best to carry out a physical examination on your dog before referral, this may incur a consultation fee (please call your Vet to confirm if this is required and if there are any costs involved).  If there is a delay in receiving the referral form from your Vet, your initial consultation will be rearranged, we cannot start without a referral. 

Training Report

After each session you are emailed a training report with all the topics/exercises we covered in our session written down to help aid your training. Like dogs, humans are individuals and learn best in different ways too! Therefore, throughout the training reports links to instructional training videos are available. The links will take you to videos on YouTube I have made to help clients through their dog’s training journey. These links are private and are not to be shared with others. 

Marketing & Privacy

Sometimes, in a session, pictures are taken of dogs and owners working. These pictures are sometimes shared on social media (Facebook and Instagram), in The Outdoor Dog newsletter and on our website. If you do not wish for pictures of yourself and your dog to be taken/shared please let us know before your session.

 

​Commitment and Owner Responsibility

By booking with The Outdoor Dog, for any of our services, you are agreeing to –

  • Agreeing to these terms and conditions stated on this page.

  • Fully engage with the process of working with your dog to the best of your ability and understand that any changes will involve commitment and consistency.

  • Understanding there is no 'quick fix' when working with behavioural issues.

  • Avoiding introducing alternative training/behaviour modification methods (such as those picked up from TV, books, friends and other trainers) to prevent confusion and conflict for your dog.

  • Being open and honest in providing information.

  • Asking for clarification if anything which is explained is unclear.

  • Having an open mind about potential solutions, changes and strategies.

Disclaimer

Owners are to understand that modifying behaviour poses a risk of injury. You are to ensure that necessary steps are taken at all times to prevent injury, including avoidance of situations that might trigger aggressive behaviour.

 

Owners agree to indemnify and hold unaccountable The Outdoor Dog against any losses, liabilities, judgments and costs (including legal fees and expenses) arising out of, or related to, any claim of injury to persons or property of any kind, whether before, during or after the consultation and when implementing suggested techniques with your dog. 

Online Courses

By enrolling into any of our online courses you are agreeing to the below, any breach will result in your account cancelled with no refund issued.

  • All online courses and its contents are protected by copyright. None of this material may be replicated in any way or shared with any other organisations or individuals.

  • No videos or contents can be downloaded and used for any reasons.

  • Your account cannot be shared with any other individuals outwith your household.