privacy policy

Privacy Policy

At The Outdoor Dog, we store the personal data you have provided in the contact and individual session enquiry forms. We also hold any pictures taken in 1-2-1 sessions of you, your dog and your family (which may be shared on social media - you can opt-out of this, please just let us know). We never pass on any client information to third parties or any of our affiliates.

Your information (that you have submitted in your enquiry form will be used in the following ways - 

  • To contact you to discuss/arrange the service via email (or by phone if requested) 

  • A text will be sent to you to alert you to our reply (as sometimes our replies can go in junk, spam or promotion folders. 

  • We will send the training handouts and reports (PDF files) via email after your session(s).

  • If you have signed up for our newsletter we use your details to send the newsletter so you can keep up to date with our news, products and events.

  • We will only call you if you have requested or if The Outdoor Dog needs to rearrange/cancel a service/session.

We will retain your details for two years (continually if you have opted into the newsletter - you can unsubscribe at any point, in which case your details will then be held for two years from the date you requested to unsubscribe). 

All personal data is stored securely in accordance with the Data Protection Act 1998. We have put in place suitable physical and electronic procedures to ensure your data is kept safe. We do our best to protect your data, however, sending information over the internet is not entirely secure and is done at your own risk.


Our newsletter is processed by MailChimp, by subscribing to the newsletter you understand your information will be processed in accordance with their privacy policy, we also use Wix (for our contact forms) and Acuity (for scheduling). When using The Outdoor Dog you understand your information will be processed in accordance with their privacy policies too. We would like to reassure you that The Outdoor Dog has reviewed these privacy policies and are confident your information will be safe. 

You have the right to ask for a free copy of any personal data held by The Outdoor Dog (where data is held). When a request is unfounded, repetitive or excessive for further copies an administration fee of £8 will be charged.

'Cookies' are a small text file placed on your computer from websites when you visit parts of the website. The Outdoor Dog's website may place and access certain Cookies on your computer. You will be presented with a pop-up requesting your consent to set those Cookies. You may, if you would like, deny consent to the placing of Cookies, however, some features of the website may not function fully.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

The Outdoor Dog retains the right to change this privacy policy as/when we may deem necessary (required by law.) Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy note on your first use of the website after the changes.

If you have any questions regarding how we store your data please get in touch. If you feel that we are not handling your data correctly you can get in touch with the Information Commissioners Office.